How Message Templates work ?

Welcome to Message Templates, a tool designed exclusively for our Seebooking users. With Message Templates, you can create and customize a wide range of messaging templates that will be automatically triggered to bookers based on your settings. This user manual will guide you through the process of utilizing this feature effectively.

Table of Contents:

Viewing Existing Messages List
Editing or Deleting Messages
Creating a New Message Template
Customizing Email Content
Multilingual Support
Setting Email Triggers

To access Message Templates, follow these steps:

Log in to the system using your credentials.
Click on "Booking Engine" in the main menu.
Once you are in the Booking Engine section, select the "Messaging" tab.

Here, you will find a list of messages that you have created. If any of these messages have been enabled, they will automatically trigger at 12 noon in your hotel's local time zone except for "On Booking" template. The On Booking template messages shall get triggered instantly.

You can choose when messages are sent to guests. Message Templates supports the following email triggering categories:

1 Day before Arrival
1 Day after Arrival
Day of Arrival
1 Day Before Check-Out
1 Day After Check-Out
On Booking

To enable or disable a message, simply toggle the enable option in the message list. This will determine whether the message is sent to guests or not.

You can make changes to existing messages or delete them as needed. Click on the message you wish to modify, and you will be provided with options to edit the message content or delete the message entirely.

To create a new message template, follow these steps:

Click on "Add new template" to start the creation process.
Define the name of the template and provide an email subject.

You have the flexibility to craft a customized email message that suits your preferences.

Message Templates allows you to send emails in languages other than the default language (English). You can set up emails in up to four different languages to cater to a diverse range of guests.

Example 1: Let's consider a scenario where a reservation has been scheduled for November 6, 2026, through November 8, 2026, at your property. You have activated the "1 Day After Check-Out" trigger in your settings.

In this case, the guest can expect to receive an email at 12 noon on November 9, 2026, according to your property's local time. The email will contain the subject and content you have previously configured in your settings.

If you have any further questions or need assistance, please don't hesitate to reach out to our support team.